Customer Service Manager
It is the responsibility of the Customer Service Manager to achieve manufacturing objectives for quality, productivity and service through appropriate incremental process improvements or re-engineering techniques as appropriate. This position is critical to ensure the orderly flow of communication between sales and manufacturing. Attention to detail, diplomacy, combined with an eye on the overall manufacturing schedules to ensure that work is produced efficiently is required.
The Customer Service Manager oversees a team of Customer Service Representatives, ensuring the accurate and timely delivery of information, as related to job specifications, schedules and adherence to timelines. The Customer Service Manager identifies training needed to develop CSRs in areas of responsibility and line up the necessary resources to ensure that training is completed on a timely basis.
The Mailing Manager is responsible for the supervision and efficient functioning of all mailing related activities in a manner consistent with the rules and policies established by United States Postal Service, Rex Three, Inc. and as documented in the Employee Manual, Standard Operating Procedures, Quality Manual, Work Instructions and other applicable documents. As the final department in the mailing process chain, the Mailing Manager is also responsible for assuring the overall quality of the products being shipped and or mailed to customers by supervising in-process inspections and verifications. The ability to read and write in English. Math skills including addition, subtraction, multiplication and division of whole numbers and fractions. 2 years of college, printing related trade schooling or continuing education is required. Minimum 2 years in management and 5 years in a mailing position.
Laminator and Coater Operator
It is the responsibility of the lamination and coater operator to effectively produce film and coating projects in a timely and productive manner while exceeding client expectation. Review job ticket specifications to determine exact needs for the job at hand and next operation in the production sequence. Set up respective equipment as needed to deliver a quality product in the most productive manner. Examine / quality control inspect coated material for any imperfections and adjust as needed. Record job information on load tags and time sheets; enter data collection as needed. Maintain the equipment per OEM and company specifications. Display and support of high standards in productivity and quality of work. Maintain defined inventory levels of all consumables and materials. Minimum of 3 years’ operating film laminator, UV coater, offset presses, or related equipment. Ability to read and understand written and verbal instructions (English), Job Jackets, material type specification and ruled-up sheets. Perform basic mathematical calculations, especially for paper feed and roller settings. Physically capable of lifting up to 40lbs (Back braces provided upon request).
Customer Service Representative
As a Customer Service Representative, you will need to maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Acknowledging and resolving as well as keeping records of customer interactions, transactions, comments and complaints. Ensure customer satisfaction and provide professional customer support. High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Proficient using computers. Experience working in customer support setting.
Drives truck to deliver company product to customer, and transport material to and from plant. Loads and unloads material onto or off truck. Fills out inspection sheets required by State regulations. Reports major problems to supervisor. Palletizes outgoing products. Represents the company “on the road”. May interact directly with customers. May do internal general work in any department when no driving work needed. Obeys all traffic laws and driver courtesy rules. Ability to drive large trucks and fork lifts. Be familiar with street and highway metro area; be able to read road and street maps. Obey traffic laws; be a safe and courteous driver. Must be able to lift, carry about 40 lbs and/or move heavy boxes with specified equipment. Must be literate and have good problem-solving and communication skills.
Accountable for the accounting operations of the company, to include the production of periodic financial reports, maintenance of an adequate system of accounting records, and a comprehensive set of controls and budgets designed to mitigate risk, enhance the accuracy of the company’s reported financial results, and ensure that reported results comply with generally accepted accounting principles. Develop and maintain accounting systems, procedures, controls and reports necessary for recording financial transactions, control of assets, and financial information. Supervise payroll preparation and distribution. Responsible for supervision and evaluation of accounting and administrative staff.