FREQUENTLY ASKED QUESTIONS (FAQS)

Does Rex Three do more than printing?

Yes, we are a full-service graphic communications company that offers solutions from concept to delivery. Our services include photography and design support, prepress and printing services, die-cutting and structural design, mailing services, fulfillment and distribution, asset management, web-based print solutions, 1-to-1 marketing, and variable direct mail.

Is your pricing competitive?

Yes, our prices are competitive throughout the printing industry. Our account executives work hard to deliver a happy medium between price, high quality, and innovative technology to customers looking for a reliable partner that can add value for the short- and long-term.

Do you offer pick up and delivery?

Yes, our pick up and delivery services are free with your project as long as you are located within the South Florida tri-county area (Palm Beach, Broward, and Miami-Dade Counties). Our courier services are positioned to ensure that local customers receive timely pick-ups and deliveries. To speak with someone about a pending delivery or pick up, please contact your account executive or customer service representative.

What are Rex 3's hours of operations?

Rex Three works around the clock, 24 hours a day and sometimes seven days a week, so turnaround is fast and your deadlines are met.

Can I work with a production person during the evening?

Yes, Rex Three has a night shift staffed with customer service representatives (CSRs) and prepress operators, who are available to attend all of your production and prepress needs. We also operate our presses overnight and during the weekend when business demands are high. In addition, if you have the need, members of the executive team can be made available to you via mobile phone upon your request.

What typical clients do you serve in terms of size and industry?

We work on a national and international scale, servicing a loyal client base of Fortune 500 companies, as well as small independently owned firms. Rex Three has a strong presence in most industries including travel, pharmaceutical, entertainment, real estate, consumer goods, electronics, automotive, professional services (advertising, marketing, business development), hospitality, and more. Call us to determine how familiar we are with delivering solutions in your industry.

Do you have a standard delivery time for projects?

Rex Three does not have a standard delivery time because every project is custom manufactured. As a result, it is difficult to dictate a standard turnaround time to all of our clients. However, our team will develop a production timeline with you to ensure we meet your standards and time requirements. A typical project requires 24 hours for a color proof, and 36 to 72 hours for final delivery.

Is Rex Three a public or private company?

Rex Three has been a privately held operation since founded in 1959.

What are your typical turnaround times for estimates?

Our estimating department can provide you with a quote usually within 24 hours of receiving your project’s specifications. There are times; however, when estimating turnaround is between 24 to 32 hours due to an influx of estimates being processed. To avoid any project delays, we recommend all of our clients provide a detailed quote request highlighting the following areas of your project:

  • Project completion deadline (production, shipping deadline if mailing/shipping) • Type of job (brochure, publication, direct mail post card, annual report, etc.)
  • Ink (PMS colors, metallic inks, varnish, additional coatings)
  • Quantity (versions)
  • Dimensions (flat size and final size)
  • Paper
  • Prepress workflows
  • Finishing
  • Bindery
  • Packing/ Shipping requirements
  • Digital Quotes: If you are producing a digital project, our quoting turnaround time is under five hours. You may contact your account executive directly to get a quick digital quote sent to you via email.

How can a PDF workflow save me money?

If you can provide us with a correctly made PDF file, our prepress department can RIP it directly, skipping the conversion process. This workflow allows us to pass that cost savings on to you.

If you want to know more about how to create a PDF file for your project, please give your Customer Service Representative a call. Rex will provide free support for customers who have questions or require training.

We still receive and will gladly process your native application files. Our operators are familiar with all standard design software.

What are my proofing options?

Using a PDF (electronic) proof is the most economical way to check proofs before going on press. These proofs will not accurately show the color that you will get from the printing press, but not all projects are color-critical. If you are on a budget and all you need is pleasing color, talk to your sales rep and determine if a PDF proof can be used for your project.

If you are looking for a more exact proof, we recommend you use an Epson inkjet proof.

Rex is certified as a Master Printer by Idealliance G7 Program and our proofing equipment is calibrated to give very close matches to the printing press when printing on neutral coated paper. Special stocks and coatings can create a situation where color matching is more difficult. If you have a high profile color critical project, discuss this with your sales rep so that our team can review the project and ensure your satisfaction.

For those customers that want most exacting proof possible, we provide a Fuji proof. It is calibrated to Gracol standards and has the extra benefit of simulating spot colors for more accuracy. Can Rex provide me with a mailing list according to a specific region or consumer demographic? Our mailing division offers a wide range of mailing services that include list generation. We can provide you with an accurate and targeted list of consumers by almost every trait including the following:

  • Geographics (zip codes, radius in miles, cities, state, region, size, climate, etc.)
  • Demographics (ethnic origin, income, age, gender, family size, baby boomers, occupation, etc.)
  • Behavioralistic (cat lovers, first-time buyers, usage rates, subscriptions, etc)
  • Psychographics (dog lovers, techies, independents, conservatives, etc.)

What is the difference between digital and offset printing?


DIGITAL PRINTING 

OFFSET PRINTING

  • 2-sided printing in one run using Nexpress
  • Maximum sheet dimensions: 12.5” X 18.5”
  • Ideal for short runs
  • Economical printing
  • High quality CMYK printing
  • Limited available paper options
  • Eco-friendly paper products available
  • Quick turnaround (often times under 24 hours)
  • Quick estimating process
  • Ability to print variable direct mail pieces (great for personalized messaging)
  • Can be tied to unique marketing campaigns that can be tracked
  • Color matching limited to CMYK (color matching guide available upon request)
  • Great for PDF proofs
  • Digital proofs available
  • Satin gloss finish -for spot gloss effect, use Offset Printing
  • Cost-effective for smaller print runs
  • Ability to print various PMS colors (great for brand management)
  • Aqueous, varnish, spot varnish, metallic colors
  • Cost-effective for larger print runs
  • Ability to print various PMS colors (great for brand management)
  • High quality CMYK printing
  • Wide-range of paper options available
  • Eco-friendly paper products available
  • PMS color matching available
  • Ability to print 2 color stationary for reduced cost
  • Ideal for thicker stocks
  • Aqueous, varnish, spot varnish, metallic colors
  • Quick to moderate turnaround (usually within 24 to 48 hours, depending on project specifications)

What print production services do you provide in house?

We offer: perf and score, box folding, bindery, die cutting, custom die design, specialized finishing. fulfillment, mailing services, adhesives (even fugitive glues), and structural design (includes plastics).

Who will manage my account?

Every account is assigned an account executive that will routinely meet with you to ensure we consistently deliver the service levels you deserve. It is the account executive’s responsibility for knowing your business communication needs to deliver the appropriate solutions. Once your project is ready to be estimated, the account executive will work with our estimating team to ensure that the supplies and manufacturing processes are in place to deliver your project the most efficient way possible.

Once you approve the estimate, your account will be assigned to a production coordinator (also known as CSR or Customer Service Representative). This person will be your “go-to” person about the progress of your project as it passes through the plant. Our production coordinators keep you updated with the daily progress of your project to minimize risk, ensure timely delivery, and avoid any potential pitfalls.

Can my company obtain a discount for contracting work to Rex 3?

We strongly believe that clients who are loyal to Rex experience continuous success because of consistent delivery, great service, and the ability to get just about anything produced in house. This is the value we offer to all of our clients.

If you feel your company deserves a reliable print partner that will add value to your supply chain, and help you achieve the short- and long-term goals of the business, we encourage you to speak with an account executive about joining OnTrack with Rex. OnTrack is Rex’s loyalty program designed to provide businesses with a consistent level of service and long-term savings to help our customers have an advantage in the  marketplace.

OnTrack can save you anywhere between 7 to 15 percent off print production while providing you with extra perks and benefits, such as quarterly donations to a non-profit organization of your choice, concerts or sporting event tickets, access to exclusive media events, business networking parties, etc.

 

About Rex 3

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Contact Rex 3


Corporate Offices:

15431 S.W. 14th Street
Sunrise, FL 33326

Broward:
(954) 452-8301

Miami-Dade: 
(305) 945-8856

Toll Free: 
(800) 782-6509

Fax:
(954) 452-0569

Office Hours: 
9:00 AM – 5:30 PM