Includes interactions with sales representatives, quoting and negotiation process, sales support, quality of plant tours given, level of print knowledge and technology solutions, etc.

Includes uploading and handling files, meeting service commitments, making changes to files and project specifications, professional and timely communications, customer support, and keeping customers informed along the way, etc.

Includes on-time service delivery, quality of deliverables, distribution and mailing of communications and product(s) as specified, etc.

Includes accuracy of bindery and fulfillment services, print manufacturing quality, quality of color, paper, imagery, as well as the appearance of any special print applications and techniques, etc.